Legal

service agreement

The subject of this agreement is the accommodation service to be provided to the “CUSTOMER” by Kolektif Suites in return for the service fee to be collected from the CUSTOMER, based on the acceptance of the reservation request made by the CUSTOMER, and the terms and conditions agreed upon by the parties.

Conditions of Accommodation Service:

1.1. The CUSTOMER who will stay must present their identity documents and papers to the authorized personnel of Kolektif Suites, and the authorized personnel must inform the CUSTOMER about the entrance procedures. The CUSTOMER accepts and undertakes to comply with these procedures.

The CUSTOMER must ensure that the identity information and documents related to the purchased service match and that they do not contain any discrepancies. Otherwise, the CUSTOMER will be responsible for any issues that arise, and Kolektif Suites has the right to cancel the reservation and not provide the accommodation service.

1.2. The CUSTOMER accepts and undertakes that they have received and approved the information form regarding the service received from Kolektif Suites.

Customers must truthfully fill out the accommodation form provided by Kolektif Suites and make reservations in accordance with the information they provide. In the event of incorrect information, Kolektif Suites reserves the right to cancel or interrupt the service.

1.3. The CUSTOMER accepts and undertakes that they have obtained the explicit consent of other persons who will stay with them and that they accept the accommodation service terms on behalf of those individuals.

The CUSTOMER is fully responsible for sharing the personal data of these persons with authorized Kolektif Suites personnel and confirms that the individuals staying with them have been informed and have accepted this in line with the legal regulations.

The CUSTOMER agrees and undertakes that they understand their obligation to provide accurate and truthful information regarding name, surname, contact details, and identity, and that they will be legally responsible under current legislation.

1.4. The CUSTOMER accepts and undertakes that they are responsible for the safety and security of their personal belongings and luggage, including inspecting all items during check-in and check-out, and that Kolektif Suites is not liable for any damage, loss, or theft.

The CUSTOMER agrees not to hold Kolektif Suites Management or its employees liable in any such case.

1.5. The CUSTOMER accepts and undertakes to comply with the laws and customs to which Kolektif Suites is subject.

The CUSTOMER accepts and undertakes that they are responsible for not endangering the safety and integrity of persons and property of other customers and Kolektif Suites employees within Kolektif Suites. If a third party suffers damage due to the CUSTOMER's fault, they accept and undertake to be directly and legally responsible for all material and moral damages.

If Kolektif Suites determines that the CUSTOMER has acted unlawfully or endangers others, Kolektif Suites reserves the right to immediately terminate the service subject to this agreement, and the CUSTOMER accepts that they will not claim any refund in such case.

In such cases, Kolektif Suites will not make any refund, and the CUSTOMER accepts that Kolektif Suites is not liable for any material or moral damage caused.

1.6. The CUSTOMER accepts and undertakes that any additional services beyond the purchased accommodation, including food-beverage, personal expenses, or other hotel services, will be paid for separately and are not included in the main accommodation price.

1.7. If force majeure or extraordinary situations occur, Kolektif Suites may cancel reservations or change their conditions. The CUSTOMER accepts and undertakes unconditionally that in such cases, based on their own statement or provided documents, if Kolektif Suites accepts it as valid, a refund or change will be made accordingly.

1.8. The CUSTOMER accepts and undertakes that regardless of the time of arrival at Kolektif Suites, the check-in time is no earlier than 14:00, and the check-out time is no later than 12:00 the next day.

2. Regarding Contract Price and Payments

2.1. If the CUSTOMER chooses to make the payment via online reservation, they are responsible for entering their credit card details accurately. The CUSTOMER acknowledges that they are responsible for the accuracy of all details entered during the online payment process, and Kolektif Suites is not responsible for any errors or losses arising during the transaction.

2.2. The CUSTOMER accepts that the full service fee must be paid before using the accommodation service. If the payment is not completed or canceled unilaterally, Kolektif Suites has the right to cancel the reservation, and the CUSTOMER accepts this condition.

2.3. If, after the provision of the service, the CUSTOMER claims that the credit card used to pay for the accommodation was used without authorization or unlawfully due to reasons not caused by Kolektif Suites, and if the related bank refunds the service fee, the CUSTOMER accepts and undertakes that they will be jointly liable with the objecting party for the service fee and any resulting damages, including legal interest starting from the reservation date.

3. Other Provisions

3.1. The CUSTOMER accepts that the contact information (address, phone number, e-mail, etc.) provided during the reservation and purchase will be used for communication, and that they are responsible for providing accurate and complete information. Any damages arising from failure to comply with this obligation will be the CUSTOMER’s responsibility.

3.2. In the event of any disputes between the parties, applicable legal provisions and competent jurisdiction rules will apply.

3.3. Unless otherwise notified in writing, any notices sent to the addresses listed in this agreement shall be considered valid.

4. Provisions Regarding Personal Data (KVKK)

Personal data shared by the CUSTOMER with Kolektif Suites during this agreement may be shared with group companies, business partners, suppliers, shareholders, and official and administrative authorities to whom Kolektif Suites is legally obliged to disclose such data. The CUSTOMER is deemed to have accepted this in advance.

5. Confidentiality

Unless otherwise agreed, the parties agree that all verbal and written information disclosed before and during the validity of this Agreement ("Confidential Information") will be kept confidential and will not be disclosed to any third party or institution.

Confidential Information includes all commercial, financial, technical, legal, and administrative data, as well as any customer or internal data related to this agreement.

The parties shall protect this information with the same level of care they would apply to their own confidential information.

If disclosure is required by law, it shall not be considered a breach.

This confidentiality clause shall survive the termination of this Agreement and remain in effect for an indefinite period.

The parties hereby declare and undertake that they accept the provisions of this agreement.