Legal

cancellation and refund conditions

Seller (Hotel): 

kolektif suites 

Address: Karaoğlanoğlu Caddesi 319, Edremit Girne 

Phone: 05338544040 

E-mail: suites@kolektif.life 

Buyer (Customer): 

Full Name: [Customer Full Name] 

Address: [Customer Address] 

Phone: [Phone Number] 

E-mail: [E-mail Address] 

1. Subject of the Agreement 

This agreement regulates the terms under which the Buyer makes a hotel reservation from  kolektif suites via distance sales methods (internet, phone, etc.), and the Seller provides this  service. 

2. Scope of Service 

The Seller undertakes to make a reservation for a [room type] room between [check-in  date] and [check-out date] as requested by the Buyer. 

3. Price and Payment 

Reservation Amount: 

Payment Method: 

The reservation is not valid until payment is completed. 

4. Right of Withdrawal and Cancellation Conditions 

*If the reservation is canceled in writing at least 15 days before the check-in date, 50% of  the total accommodation fee will be refunded. 

No refunds will be made for cancellations made 14 days or less before the check-in date. Refunds will be made within 10 business days for credit card payments and within 3  business days for cash/wire transfer payments. 

*All cancellations must be made in writing. 

*In case of cancellations due to force majeure, a document must be provided. 

5. Execution of Service 

The Seller will diligently provide the reservation service. The Buyer will be informed in case  of any issues.

6. Obligations of the Parties 

The Buyer is responsible for the accuracy of the information provided. The Seller undertakes to comply with the personal data protection regulations. 

7. Dispute Resolution 

In case of disputes, the Courts and Enforcement Offices of Girne shall have jurisdiction. This agreement comes into effect upon confirmation of the reservation by the Buyer.